For every garment we have fitted and altered we GUARANTEE that:


If you are not happy with the results we will alter the garments again for free.


If you are still not completely satisfied we will refund you not only 100% of your money, but 110% of your money back.


To ensure you get exactly what you want we will even pay for your garments to be altered at a tailor of your choice.

*This guarantee applies within three (3) months from date of pick up. This guarantee does not include garments which have not been pinned by Looksmart Alterations, invisible mending and dry cleaning. We act as agents for invisible mending and dry cleaning and therefore cannot accept responsibility for claims above those entitled to you under your country’s relevant Consumer Law. The alterations performed by a tailor of your choice cannot exceed original alterations amount as charged by Looksmart.



We do not accept responsibility for orders that we have not pinned ourselves.

Orders that are cancelled prior to completion will incur a 20% fee and in the event that orders do not proceed we are required to remove any pins for safety reasons.

Prepayment is required upon placement of order.

Garments that are not picked up within three (3) months from drop off will be donated to charity if we have not been able to get in contact with you.

We act as agents for dry cleaners. We do not accept responsibility for claims caused by the dry cleaning processes above those entitled to you under your country’s relevant Consumer Law, but will put you in direct contact with the service provider in this unlikely event.

Garments must be laundered for health, safety and hygiene purposes.



1 hour pants or jeans shortening promotion excludes non-standard finishes. 1 pant per day per person.

Multiple/complex alterations may require longer time-frames to ensure high quality standards are achieved.

Offers/promotions are not to be used in conjunction with any other offer. Can only be redeemed 1 at a time.

Coupons/vouchers must be presented upon order to redeem offer.

Bulk Order Offer/Discount is subject to participating stores. Contact or visit store to confirm offer and participation.

Data collected from customers from promotions will be used for future marketing. Read our Privacy Policy for more details.

For all other terms and conditions for promotions please see promotional materials terms and conditions or ask in-store.