About US

LOOKSMART Alterations is the most trusted clothing alterations franchise in Australia and New Zealand with over 120 stores and growing. We take pride in giving you fast, courteous, inexpensive tailoring – with a level of quality that’s gained the respect of leading fashion retailers, the corporate world and close to a million satisfied customers. We all want to make the most of our limited time! At LOOKSMART Alterations, we offer 24hr* turnaround on most services, your wardrobe updated with our restyle service or your garments resized to create the perfect fit for you. You can even extend the life of your damaged garments by having them repaired. We also provide dry cleaning in most stores. Embroidery and invisible mending services are also available in selected stores. At LOOKSMART you will get it when you want it, 100% satisfaction guaranteed.

Brand Promise

We make looking and feeling good a seamless, heartfelt experience with lifelong value for you, your clothes and the planet.

History

2017 expansion into Styling and Image Consulting industry to give customers more added value. LOOKSMART knows every body and everybody is different. We have now added 169+ certified stylist and 9 certified Image Consultants to our teams across Australia and New Zealand.

2016 LOOKSMART has reinvented tailoring in Australia and New Zealand. Today, LOOKSMART Alterations stores are conveniently located in most major shopping centres with consistency in pricing, service, quality and turn around time. Shortening pants or repairing garments is only a small part of the services, with LOOKSMART staff being trained and focused on ensuring the perfect fit through custom tailoring and their unique understanding of fashion and styling.

2007 was a milestone year marking a re-brand exercise worth over two million dollars. This included taking the group from CityWide to LOOKSMART Alterations, new state of the art Point of Sale software, stylish and high quality shop fittings, marketing and promotional programs. Growing at a rate of almost 1 shop a fortnight, 24 new branches were added that year alone, including international expansion into New Zealand. The future holds more local and international expansion and the continued development of LOOKSMART’S role in the retail and fashion industries.

The success of this approach has buoyed the businesses growth and its size, locations and quality of service has attracted large contracts from corporate clients. The business has fast become an Aussie favourite, with LOOKSMART recommended by Bessie Bardot and named her favourite tailors in her book “Bessie’s guide for girls who want more from life”. LOOKSMART was also chosen by The Australian Newspaper’s Small Business Editor Peter Switzer as one of the 70 most successful businesses of the last five years.

Founded in 1994 LOOKSMART was originally branded CityWide Alterations. The concept was born out of personal research which showed that most tailors were often inconveniently located, either in some high rise or from a garage. Prices, quality and service was extremely varied and customers were waiting weeks for simple pant hems.

Hear Why 1 Million+ Customers Use LookSmart Every Year

My wedding dress was initially altered by a home-business who completely and utterly ruined the design, stitching, size of my dress and even machine oil on it. I took my dress into Looksmart in Modbury and they unpicked every panel on my satin, fishtail gown to re-stitch it all back together after making the necessary changes. Thanks to LookSmart I had my dream dress back. LOOKSMART Modbury (SA) – Caitlin B
Had an absolutely amazing experience. I came here to alter my dresses as a bridesmaid a year ago... and the last few months have been back to alter my own wedding dresses! They are well experienced, has great attention to detail and followed through with my job from beginning to end. I’ve been here 6 times now and the service is just impeccable. Highly recommend this place! LOOKSMART Chatswood (NSW) - Michelle W
Amazing service! One of the "best" places in Perth said what I wanted couldn't be done. I went to Mona under a recommendation and will definitely be a return customer. She spent a whole hour pinning my wedding dress and it was perfect. She even did a fitting and made the tiniest adjustments. So worth the money if you want something done properly! LOOKSMART Gateway (WA) - Lana D
Had my pants altered with original hem done in 30 mins! The work was professional and the staffs were friendly. I will be getting all my alterations done here from now on. LOOKSMART Chadstone (VIC) – Joseph C
Miracle workers. Had a dress that needed some serious work done due to sunlight damage. It required one of the panels to be removed and reversed. This dress is made from a variety of materials and required skill, attention to detail and extreme care, both of which Looksmart in Glenorchy provided. Thank you so much to the incredibly talented seamstress. I also had 4 items dry cleaned. 10/10 Highly recommended. LOOKSMART Northgate (TAS) – Elise T
Claremont team in WA are very good at what they do and so focused on customer care which is rare today. They rescued a garment of mine, Karen Millen skirt. Since then I have not only had several items altered by them, I've also had one shirt made from scratch. Their technical expertise is of a very high standard. I would rate them all A+. Thanks for being so amazing. LOOKSMART Claremont (WA) - Alexsandra G
Hi, just wanted feedback given about some sewing i had done at Charlestown NSW. The staff was a delight and sewed my top beautifully. I gave her a prepaid satchel and she was able to post it to me, as I couldn’t pick it up, as I lived an hour away. She did a lovely job and was very. LOOKSMART Charlestown (NSW) – Mandy T
I’ve been to both Erina Fair and Westfield Tuggerah shops, amazing work from both, but extremely happy with erina today. I dropped off my pants on Thursday and it was ready on the Sunday, they did a great job with how much I needed my pants to be altered and in such a short amount of time! LOOKSMART Erina (NSW) - Bianca
I just wanted to let you know the service I have been receiving at charlestown is amazing! Ashley has saved me before and has now come to the rescue with my wedding dress after someone else stuffed it! She has amazing service even though you can tell she is flat out! LOOKSMART Charlestown (NSW) – Brianee L
I bought a new business suit, which I had to wear to work the next day as I was starting a new job. Despite having only few hours at hand, they did an excellent job by altering my suit before end of business day. You guys have me as a customer for life now just because of the exceptional service extended by this employee of your company. LOOKSMART Modbury (SA) – Mukesh I

Have Questions About Our Repairs Services?

Contact our team today and we’ll happily answer any questions you may have about our range of professional services.